Payment & Delivery Information
Please note that we opt to use Stripe as our payment platform. On the order page, please ensure that all fields have been completed before clicking the pay now button.
Cancelling or Amending An Order
(United Kingdom Distance Selling Regulations)
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery). If you would like to amend your order, we recommend giving us a ring where a member of our team will be able to help.
Exchanges & Refunds
If you are dissatisfied with any of the items in your order or any part of the delivery service from Love What You Eat please contact us by emailing us via the Contact Us page of the website. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been lost or damaged in transit as per the following terms:
- If your parcel does not arrive within 24 hours of your delivery slot, please contact us to begin tracing. We ask our couriers for a signature and proof of delivery and will dispatch a replacement box as soon as possible in the event that the box has been misplaced.
- If your parcel has been damaged in transit, please notify us as soon as possible within 72 hours or receipt of the parcel. Please take a picture of the damaged box and / or item and send it to us.
- If your parcel has been delivered in tact, but is missing one of the products you ordered, please take a picture of the box contents and send it to us within 7 days of receipt of the parcel. You will be offered a refund or replacement for the item. If you would like us to replace the item that you ordered, we shall send you the correct one as soon as possible.
- If we have sent you an incorrect item, please notify us as soon as possible within 14 days of receipt of the parcel. You will be offered a refund or replacement for the item. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible.
If you notify us of a problem outside of the above terms, then Love What You Eat will not be liable for any replacement or refund, and any compensation offered will be done at our discretion.
Your order will be delivered straight to your door by one of our reliable distributors or by national courier service within 4-6 days of placing your order.
Standard delivery charges are £5.95 for each order. We deliver to all mainland UK postcodes with the exceptions of Ireland, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly, all Scottish Islands, highlands and North of Falkirk. We offer FREE delivery for orders over £60.
After placing your order with Love What You Eat, a member of our team will contact you by phone or email Monday - Friday. If you order over the weekend a member of our team will contact you on the Monday. Please ensure you click which contact method you prefer when placing your order.
There’ll be no need to wait in for your order as we won’t need a signature!
Insulated and sealed for safe transportation
Your order is packed in an thick cardboard box with wall cool, with a sealed pack of ice to ensure it stays frozen throughout its journey. In fact, all of our food is guaranteed to stay frozen for 24 hours out of the freezer.
Frozen to stay fresh for longer
Your food will stay fresh in your freezer for up to 12 months. With no minimum order, a quality tasty meal can always be available - without the timely preparation or shopping trips.
Packaging allows us to deliver fresh, undamaged produce to your door whilst helping to maintain our strict food safety policy. However, we are committed to reducing plastics and are currently testing and researching plastic-free substitutes. As soon as we have found a safe and reliable alternative, we will be rolling it out across all of our deliveries.
Age restricted items
The alcohol listed on the website requires the purchaser to be over the age of 18 to ensure a legal sale. By adding one of our age restricted items to your basket, you are confirming that you are over the age of 18 and legally able to purchase the item. We reserve the right to request sight of photo identification upon delivery to verify your age and identity.