Payment & Delivery Information
Please note that we opt to use PayPal Checkout as our payment platform, however you do not need a PayPal account to complete your purchase. On the order page, please ensure that all fields have been completed before clicking the PayPal Checkout button, once you click this link, you will then be able to select to pay using your own PayPal account or use a Credit/Debit card, or alternatively please click on your payment badge of choice (Visa, Mastercard, Amex, Discover) where a secure drop down box will appear and you will be able to enter your details to complete your purchase.
Cancelling or Amending An Order
(United Kingdom Distance Selling Regulations)
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery). If you would like to amend your order, we recommend giving us a ring where a member of our team will be able to help.
Exchanges & Refunds
If you are unsatisfied with any of the items in your order or any part of the delivery service from Love What You Eat please contact us – either by emailing us via the Contact Us page of the website. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible, we shall not charge you for an incorrect item.
Your order will be delivered straight to your door by one of our reliable distributors or by national courier service.
Standard delivery charges are £5.95 for each order. We deliver to all mainland UK postcodes with the exceptions of Ireland, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly, all Scottish Islands, highlands and North of Falkirk. We offer FREE delivery for orders over £60.
Orders will leave our depot at 6pm Monday to Thursday for delivery by 5:30pm the following day. There’ll be no need to wait in for your order as we won’t need a signature!
Insulated and sealed for safe transportation
Your order is packed in an insulated polystyrene container with a sealed pack of ice to ensure it stays frozen throughout its journey. In fact, all of our food is guaranteed to stay frozen for 24 hours out of the freezer.
Frozen to stay fresh for longer
Your food will stay fresh in your freezer for up to 12 months. With no minimum order, a quality tasty meal can always be available - without the timely preparation or shopping trips.
Packaging allows us to deliver fresh, undamaged produce to your door whilst helping to maintain our strict food safety policy. However, we are committed to reducing plastics and are currently testing and researching plastic-free substitutes. As soon as we have found a safe and reliable alternative, we will be rolling it out across all of our deliveries.